Motivated IT professional with technical support experience, troubleshooting expertise, and strong customer service skills. Currently pursuing a Bachelor's in Information Systems at the University of Texas at El Paso. Experienced in resolving technical issues, supporting users, and working with enterprise tools like Salesforce CRM. Passionate about technology, problem-solving, and building a career in IT support and system administration.
Delivered technical and customer support, resolved over 50 daily inquiries, achieved 95% satisfaction scores, and utilized Salesforce CRM. Strengthened troubleshooting, communication, and IT support skills.